Contact information

Last updated: 10 November 2026

Questions about an order, a charger that does not fit your phone, or a return in progress are all answered by email. A person reads every message.

Where to find us

Nathan Thomas
18 Kenmore Street, Newlands, Wellington, Wellington 6037, New Zealand
Email: info@tammyfallow.shop
Phone: +64 7 578 3858

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Evening, weekend and public-holiday messages are answered on the next business day.

Email is answered within one business day. Include your order number and the answer usually comes back in a single reply.

Returns are received at the Newlands address above. Ask for a reference before posting so the parcel is matched to your order as soon as it arrives.

Damaged on delivery: contact us within 48 hours. Not delivered: contact us within 7 days of the expected delivery date.