Refund policy

Returns and refunds

Last updated: 10 November 2026

Anything bought from Nathan Thomas can be returned within 30 days of delivery for a refund of the purchase price, as long as it returns complete and undamaged.

Start with an email

Write to info@tammyfallow.shop with the order number and a description of the problem. We reply within one business day with the Newlands return address and a reference to write on the parcel. Please do not send anything back before that reply arrives — unlabelled returns take longer to process.

Condition of the item

Fans, wireless chargers, phone stands and lamps must be returned with their cables, adapters and instructions. Items that have been modified, mounted permanently, or damaged by use outside the supplied instructions are not eligible. Change-of-mind returns should be packed in the original box so the product is not damaged on the way back.

Faulty products

If a fan develops a rattle, a charger stops delivering power, or a lamp's colour control misbehaves, send a short video and we will replace or refund the unit, covering the return postage. Faulty goods are covered by the Consumer Guarantees Act 1993, and this policy does not limit those rights.

Refund timing

Returns are inspected within two business days of arriving. Approved refunds are returned to the original payment method within five business days, though card issuers can take longer to display the credit. Postage is refunded only where the product was faulty, damaged in transit, or not what was ordered.

Exchanges

If you would prefer a different model, mention it in the return email and we will hold one while the parcel travels back. The replacement ships once the returned item has been checked.

Nathan Thomas
18 Kenmore Street, Newlands, Wellington, Wellington 6037, New Zealand
Email: info@tammyfallow.shop
Phone: +64 7 578 3858