Shipping policy

Delivery

Last updated: 10 November 2026

Nathan Thomas dispatches from Newlands, Wellington, and ships within New Zealand. We do not deliver internationally, to PO boxes, or to freight-forwarding addresses.

Dispatch time

Orders are processed within 1–3 business days. An order placed before midday on a business day is usually packed the same day; orders placed later, at a weekend or on a public holiday are packed on the next business day. The order confirmation is sent immediately and the tracking number follows when the label is created.

Estimated delivery

Estimated delivery time is 15 business days from dispatch. The estimate allows for courier volume, rural rounds and the Cook Strait crossing, and it is not a guaranteed date. If the parcel is overdue, contact us and we will open a courier enquiry.

Postage cost

Postage is estimated by distance at checkout, based on the delivery address and the packed weight of the order, and is displayed before payment. We do not set a minimum order value or a delivery threshold; the delivery charge shown at checkout is the total charge.

Lost parcels

If tracking has not updated for several days, or a delivery is recorded that you did not receive, tell us within 7 days of the expected delivery date. We will trace the parcel with the courier and replace or refund it if it cannot be located.

Damaged parcels

Photograph the packaging and the product and email us within 48 hours of delivery if a parcel arrives damaged or opened. We will replace or refund the order and cover the return postage.

Address changes

Tell us before the label is printed. Once the parcel is with the courier only a redelivery request is possible, which adds several days to the estimate above.

Nathan Thomas
18 Kenmore Street, Newlands, Wellington, Wellington 6037, New Zealand
Email: info@tammyfallow.shop
Phone: +64 7 578 3858